Privacy Policy

Our Commitment to Privacy

At Darkstorm Quilar Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

1. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued identification (as required by law)
• Travel preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing reservations and providing hotel services
• Personalizing your stay experience
• Processing payments and managing billing
• Communicating with you about your reservation
• Improving our services and facilities
• Marketing communications (with your consent)
• Compliance with legal obligations
• Ensuring security and preventing fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with hotel operations
• Legal Requirements: When required by law or court order
• Business Partners: Travel agencies and booking platforms (with consent)
• Emergency Situations: To protect safety and security
• Business Transfers: In case of merger, acquisition, or asset sale

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems
• Regular security audits and assessments
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and privacy
• Secure disposal of personal information when no longer needed

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website functionality and security

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and customer experience

Typically, we retain guest information for up to 7 years after your last stay, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your personal information during such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Updated" date

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: